College Dudes Help U Move Day Policies and Procedures
Please read this entire page for information about our policies and procedures as well as other information to help you prepare for your moving crew.
IF YOU HAVE BOOKED COLLEGE DUDES HELP U MOVE, INC FOR ANY RELOCATION SERVICES,THEN YOU ARE ACKNOWLEDGING AND AGREEING TO THESE POLICIES AND PROCEDURES.
PRIOR TO YOUR MOVING DAY
Your College Dudes Help U Move, Moving Crew will arrive with hand trucks, shoulder dolly carrying straps and tools. Professional grade furniture blanketing and shrink wrap will also be used to protect your items with purchase of our local or long distance moving service. All of your contents need to be properly packaged into boxes or cartons. If you will be packing your own boxes, please remember to include ALL articles, including, TVs, lamp shades, wall art, mirrors and small appliances. Articles NOT in protective packaging and inside a box or carton, will NOT be covered by our damage policy for any reason. If you are not finished packing prior to arrival, please call our office, we are here to help!
Please REMOVE/EMPTY any and all OIL, FUEL, GAS, OR PROPANE from machinery or furniture.
By law we are not permitted to transport highly flammable substances in the back of box trucks. This includes fuel of any nature, flammable oils, alcohol, and contents under pressure. You will need to arrange to transport these items in your personal vehicle. If you need help with this, please contact us right away. Washing Machines, Dryers, Refrigerators, Freezers, and any other Major Appliance hook ups: Our Moving Crews are NOT electronic or appliance service professionals. Please disconnect all electronics and major appliances prior to your moving day. For the safety of the appliance, it is recommended that you drain any water from hoses, defrost and air out insides of refrigerators and freezers, and allow them to be turned off for at least 24 hours prior to being moved.
Please read our blog for more information and handy tips on moving safely and efficiently.
Due to the nature of delivering relocation services, we schedule a 1-2 hour window for our time of arrival. Unforeseen issues and delays can arise while moving homes and offices. Often times, these hiccups or delays are out of anyone’s control, especially during peak season. Our teams go above and beyond to help all of our clients get through the hardship of moving, even when things do not go as hoped. Rest assured that we will provide the best service possible regardless of your circumstance. We also take every measure to ensure that we keep our commitments to arrive on time to all of our clients. Please be aware that in doing so, delays, and in rare cases, rescheduling can happen. Please plan ahead for this possibility. We strive to provide the most absolute prompt service but should a significant issue arise that will effect your services, we will contact you immediately. Additionally, please make proper contingency plans in case your own move encounters hang ups or takes longer than expected.
It is important to plan your move ahead of deadlines, allowing the relocation plenty of time for any unforeseen events or delays beyond anyones control. If you do have special time constraints associated with your move, its imperative that you communicate them to us. We will make every effort to accommodate and meet your needs.
Your Moving Crew will assemble and disassemble your furniture at your request for no additional cost beyond your labor rates. You MUST provide instructions for any piece of furniture that requires more than 4 screws or bolts, or are specific, speciality items that are not considered common household items. Without instructions, we will still attempt the assembly/disassembly, upon request, but we will not be able to guarantee the work.
An under-booking is when adequate services were not reserved in advance. Although no one can predict just how long your move will take, with adequate details of your inventory and home terrain, we can prepare for any situation. We can not perform to the best of our abilities if we are not properly informed and prepared. We are happy to provide rates and estimates via phone, email, or in home, however, it is absolutely essential for you to provide the following complete details when booking your services with any mover:
- Provide all logistical data relevant to your relocation: Addresses. Phone number. Date and Time you need to move.
- Describe in detail and provide the number of stairs inside and outside of your home
- Describe any item over 200lbs.
- Describe the terrain and distance between parking of a large box truck and entry ways to access articles.
- Provide a complete inventory of furniture, appliances, and boxes to be moved.
- Any other relevant information the movers will need to know in order to move you smoothly.
Examples of under-booking: Upon our arrival, if you did not completely and adequately inform of us of all the information listed above ahead of time, then you have most likely under-booked your moving services. i.e. If you have scheduled only 2 hours with 2 movers and a small truck; but your home is 3 bedrooms or more, or about half or more of your articles need to be moved over several flights of stairs, you are most likely under booking. Our estimators use move estimating technology that provides database estimates to derive how long a move of similar size might take.This estimate is for your convenance only and is nonbinding. We are an hourly moving service and you will be billed for the amount of time that your move actually takes. We do our best to schedule the appropriate moving help you need. We would never under sell you services as that would certainly cause a disaster for everyone. Also, we do our best to help you design the most economic moving plan possible. Ultimately our services are customizable and we tailor to fit your needs and requests. Our advice and quotes are only as good as the information our customers provide. Incomplete, non-specific or inaccurate information often results in an under booking. Additionally, certain requests made of the movers could slow the moving process down significantly, causing an under booking. Be sure to call us ahead of time with any changes to your moving plan. We absolutely understand that you do not have a crystal ball and are not able to predict the future and that some circumstances can occur beyond your knowledge or control. Thus, we are happy to work with you to get you through the moving process in the event of an under-booking.
Moving is hard, so we try to be flexible to suit your needs. Our Cancelation policy is subject to change with the peak moving seasons. Please see your quote terms and contract for your personalized cancelation policy.
We reserve the right to cancel due to inclement weather, and so do you. If you feel the weather will have an impact on the conditions of loading or unloading sites please call us right away.
Uncovered stairs or slippery walk ways, for example, are causes for cancelation/rescheduling services. If our movers arrive and find that the conditions are too dangerous for moving furniture, we may need to reschedule.
RELOCATION SERVICE CHARGES
We accept all major credit/debit cards for convenient payment of your relocation service charges. We do NOT accept personal checks or cash without prior approval. You can tip your movers cash on moving day if you would like. In addition, you are able to provide a tip utilizing the credit card processor.
YOUR MOVING CHARGES ARE DUE PRIOR TO THE UNLOAD OF YOUR ITEMS.
In order to continue to deliver affordable moving services and avoid not being paid for our services, all charges for the move must be completed prior to the furnishings being unloaded. We estimate the amount of time that the move will take to complete and collect payment before all items are offloaded from the truck. If payment is not made, we reserve the right according to state law to take possession of the property and hold it in storage for a fee until payment is made.
Moving and Packing Policies for Appliances
Please disconnect all appliances and electronic devices prior to moving day. The gas company must service and provide disconnect/reconnection for all gas appliances. Refrigerators & freezers must be emptied, defrosted & unplugged for at least 24 hours prior to moving day.